How ovnote handles cargo manifest data, ledger records, and your personal information in compliance with CBSA reporting protocols.
We collect data you submit through forms: name, email, phone, company name, and shipping-related details such as cargo manifest files, ledger exports, and CBSA compliance reports. Technical data includes browser type, device identifiers, IP address, and usage analytics via cookies and tracking pixels.
Your data is processed to validate cargo manifests, standardize shipping ledgers, generate CBSA compliance reports, and provide technical support. Analytics help us improve platform performance and detect anomalies in submission patterns. We do not sell personal data or use it for unrelated marketing.
Manifest and ledger records are retained for the duration required by CBSA regulations (typically 6 years). Personal data is stored on encrypted servers with access restricted to authorized personnel. We use industry-standard safeguards including TLS encryption, role-based access controls, and regular security audits.
We share data only with trusted service providers: cloud hosting (AWS), analytics (self-hosted Matomo), and email delivery (Postmark). These processors are contractually bound to protect your data and may not use it for their own purposes. CBSA regulatory submissions are transmitted directly via secure government channels.
You may request access, correction, deletion, or portability of your personal data at any time. You can opt out of analytics cookies via browser settings. Under GDPR and CCPA, you have the right to withdraw consent and object to processing. Contact us at info@ovnote.com or 447-183-8753 to exercise these rights.
ovnote does not make false claims about CBSA certification, guarantee specific audit outcomes, or fabricate endorsements. All compliance features are documented and verifiable. We do not impersonate government agencies or imply official affiliation. This policy was last updated on January 15, 2025.